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Why You Should Consider the Salesforce Sales Representative Certification

  • by Simone

As a Salesforce Admin, I know that understanding the fundamentals of sales is key to helping your team succeed. That’s why I decided to take the Salesforce Sales Representative Certification.

This certification is perfect for anyone who wants to deepen their understanding of the strategies that make sales teams tick. It helped me test my knowledge of the essential which drive a sales team’s daily activities. I also refreshed my knowledge about sales methodologies.

The exam focuses on everything from managing records to using Salesforce reports to analyse sales performance. It really gave me a solid grasp on sales methodologies and topics like Relationship selling. It’s not just about the technical side of Salesforce, but understanding how it helps sales teams succeed.

This certification will sharpen your insights. It will help if you’re an admin or working closely with sales. It will also help you understand your team’s needs even better. It’s not just about learning to use Salesforce. It’s about knowing how it can make your sales team’s life easier and more efficient.

If you want to level up your Salesforce skills, pursue the Salesforce Sales Representative Certification. I highly recommend it to get a better handle on sales operations. It’s a valuable resource that’ll help you support your team in the best way possible. Go for it – you’ll thank yourself later!

Useful Notes

Conditional Formatting in Salesforce: Making Life Easier (with ”)

  • by Simone

If you’re just starting to explore Salesforce’s Dynamic Forms, you’re in for a treat! One of the most magical (and time-saving) features is conditional formatting. Think of it as your personal assistant. It ensures your users don’t get caught by pesky validation rules. They are protected before they even get a chance to hit “Save.”

Let’s break it down with a simple example: When you fill your Salesforce Leads with data from another tool – like a Marketing tool, not all fields have a value. But have you ever had a field, like the Title of a Lead, that your users must fill out before converting the Lead? Well, Salesforce has your back! With conditional formatting, you can set a little warning symbol to pop up if someone forgets to fill it in. No more waiting for validation rules to shout at you after you’ve already entered the rest of your info. It’s like having a friend who gently taps your shoulder and says, “Hey, don’t forget about this!”

Now, setting up conditional formatting is straightforward and simple. Click + add ruleset, pick your icon and its colour and apply the conditional formatting. Easy! Easy? Well, let’s talk about something trickier – empty fields. You want this little icon to appear when the field is empty. But then, bam! Salesforce greets you with an error message. Same, when you try to use quotation marks (“”), Salesforce won’t have it.
Yet, single quotation marks (”)? Smooth sailing!

But oh, and don’t get too excited if you’re dealing with picklists. Unfortunately, any quotation marks won’t save you here unless you go through each choice and add “not equal to.” It’s a chore if your picklist is long, but hey, at least you’ll be super thorough.

In short, Salesforce’s conditional formatting can save you time. It prevents errors and makes your records look snazzy. It does all of this while keeping things simple and user-friendly. Go ahead, give it a try! Your users will thank you.

woman using computer Salesforce Business Analyst

Studying: Salesforce Business Analyst

  • by Simone

How does Storytelling work? How do you find the right people to interview? How do you interview users to find their issues?

First, you need a research plan. Find out if someone has researched this issue before. Is there any documentation about it? Are any attempts done to solve it?

After that, we need to set up a research plan. We need to plan for these three questions:

  • how long will this project take? What is the timeline?
  • who do we want to interview?
  • how do we want to interview?

Knowing how we want to interview, we should draw our questions. Consider asking neutral questions without emphasizing the outcome. Divide questions into openings, the middle and the wrap-up.

Opening questions:

  • what tasks does your job include?
  • how long have you done this job?

Middle:

  • what is your expectation from this solution?
  • how do you process this specific task?

wrap-up gives you a chance to ask for ideas or thoughts, we haven’t talked about yet:

  • if you could, what would you change?
  • do you have any further feedback for us?

The next step includes sorting all the gathered data. Find common ideas and pain points and mark them.

Now it’s time to pack your information into a presentation! Time for storytelling!

A good story includes

  • an audience
  • a champion, a problem, a journey to a solution
  • has three stages: a beginning, a middle, and an end (and they do not have to be in this order!)

Common motivations are:

  • Saving money
  • Making money
  • Reducing work
  • Increasing time on task
  • Proving value
  • Looking great
keyboard shortcuts for MAC Salesforce Learning

5 Sticky Note worthy keyboard shortcuts you must know

  • by Simone

I have to admit, I still need these little cute Sticky Notes on my screen now and then. When I start something new, like swapping my old Windows Laptop for my Mac, I had to write keyboard shortcuts down. For me, it takes praxis to learn new things, especially keyboard shortcuts as I still use Windows during the day and the Mac at Night!

So, here are my keyboard shortcuts for Windows & Mac! And if you have not found it yet, try the Mac screenshot/video tool with Shift + Command + 5!

Windows keyboard shortcuts
keyboard shortcuts for MAC

Recent Posts
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  • Conditional Formatting in Salesforce: Making Life Easier (with ”)
  • Salesforce UX Designer – is in the bag!
  • Why Flow Design Matters in Salesforce
  • New Year’s Resolution: Certifications!
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